Shipping Policy

Last updated: November 22, 2024

Thank you for visiting and shopping at Durrein Tea. The following is our shipping policy, which outlines important information about how we process and deliver your orders.

Processing Time

• All orders are processed within 2-3 business days of receiving them.
• Orders are not shipped or delivered on weekends or holidays.
• If we are experiencing a high volume of orders, shipments may be delayed by a few days.
• If there will be a significant delay in the shipment of your order, we will contact you via email.

Shipping Rates & Delivery Estimates

Domestic Shipping (Within India)

• Standard Shipping (5-7 business days): ₹50 for orders under ₹500
• Free Standard Shipping on orders above ₹500
• Express Shipping (2-3 business days): ₹100
• Priority Shipping (1-2 business days): ₹200

International Shipping

• Standard International Shipping (10-15 business days): $20
• Express International Shipping (5-7 business days): $35
• Free International Shipping on orders above $100

Please note: Delivery times may vary based on the shipping destination and circumstances beyond our control.

Shipping Carriers

We primarily work with the following carriers:

• Within India: India Post, BlueDart, and DTDC
• International: DHL and FedEx

Order Tracking

• Once your order ships, you will receive a tracking number via email.
• You can track your order by:
  1. Clicking the tracking link in your shipping confirmation email
  2. Logging into your account on our website
  3. Contacting our customer service team

Shipping Restrictions

• We currently do not ship to P.O. boxes.
• Certain remote areas may have limited shipping options.
• Due to customs regulations, we cannot ship tea products to certain countries.
• Please contact us before placing an order if you are unsure about shipping availability to your location.

International Orders

For international orders, please note:

• Import duties, taxes, and charges are not included in the item price or shipping charges.
• These charges are the buyer's responsibility.
• Please check with your country's customs office to determine additional costs before ordering.
• We are not responsible for delays due to customs.

Shipping Address

• Please ensure your shipping address is complete and accurate.
• We are not responsible for orders shipped to incorrect addresses provided by customers.
• Any re-routing or re-shipping due to customer error will incur additional charges.

Order Issues

If you experience any of the following issues, please contact us at info@durreintea.com within 48 hours:

• Missing order
• Damaged items
• Incorrect items received
• Partial order received

Cold Weather Shipping Policy

During extreme weather conditions:

• We monitor weather forecasts in both origin and destination locations.
• We may hold orders if extreme temperatures could affect product quality.
• We will notify you via email if your order is affected by weather holds.

Multiple Package Orders

If your order contains multiple items:

• Items may ship separately to ensure fastest possible delivery.
• You will receive tracking information for each package.
• All components of your order will be noted in your shipping confirmation email.

Contact Us

For any shipping-related questions or concerns, please contact us:

• Email: info@durreintea.com
• Phone: +91-9103564524
• Address: Sheikhpora, Budgam, Jammu and Kashmir 191111, India

We reserve the right to update or modify this shipping policy at any time. Changes will be effective immediately upon posting to the website.